Members

2017 iCare Family Care Partnership
Benefits & Services


Your sister has special needs and your parents are worried about their ability to take care of her. They want to stay involved in her life, but need help. You know that they can’t do this alone … not forever.

iCare: We build a plan of care at iCare for each member that is tailored to their needs. This plan is more the member’s plan than iCare’s plan. Ideally, family members are a key part of the plan and play a role in the success of the plan. Your parents won’t need to do this alone. iCare will share the load.

Friends for Health, Friends for Life.

Customer Service

Our Customer Service department is your link to everything you want to know about iCare. You can contact our Customer Service department at 1-800-777-4376 (TTY 1-800-947-3529), 7 days-a-week, 8:00 a.m. to 8:00 p.m. Our mailing and walk-in address is: Independent Care Health Plan, 1555 N. RiverCenter Dr., Suite 206, Milwaukee, WI 53212.

Interpreter and translation services are available free of charge.

After-Hours Service

If your condition is severe, go to the nearest emergency room (ER). If you are unable to get to the ER, call 911. For after-hours urgent or emergent care inquiries, please call us at 1-800-777-4376 (TTY 1-800-947-3529) or 414-223-4847, and follow the prompts to get you in contact with a member of the Partnership care team.

Partnership Benefits

The iCare Partnership program covers Medicare, Wisconsin Medicaid, and home and community-based long-term care (LTC) services. Your benefits would include health and medical services, prescription drugs and LTC services. Most services have no out-of-pocket costs except prescription drugs, where you may be responsible for a co-pay if you are on Medicare. The following benefit information is a brief summary, not a comprehensive description of benefits available through the iCare Partnership program:

Long-Term Care services coverage

  • Home health and personal care
  • Support home care
  • Assisted living/residential care services
  • Adult day and respite care
  • Home delivered meals
  • Transportation
  • Physical, speech and occupational therapy
  • Wheelchairs and other equipment
  • Adult diapers, gloves, and other medical supplies
  • Mental health and drug and alcohol treatment
  • Daily living skills training
  • Communication aids/interpreter
  • Employment services
  • Nursing home services

Health care services coverage

  • Health care services coverage
  • Physician services
  • Hospitalization
  • Prescription medications
  • Over-the-Counter medications
  • Dental care
  • Foot care: Podiatry
  • Hearing care
  • Vision (including glasses)
  • Hospice

Extra Benefits

  • SilverSneakers© Fitness Program
  • Weight Watchers©
  • Supplemental Dental Care
    • Preventive and Comprehensive Dental Services Limited to a total of $950 per calendar year
  • Supplemental Dental Care
    • Eye-wear of up to $150 per calendar year
  • Telehealth
    • With Telehealth, members can connect to a provider via a live, two-way video or text chat through their personal computer or via an iOS or Android mobile application.

Emergency response - If you have a health-related emergency or urgent issue, go to the nearest emergency room or call 911. If you are still in need of assistance, call us and we will immediately connect you with someone who will respond.

Prevention and early intervention - Once enrolled in our Partnership program, iCare will help keep you healthy and independent by working with public and private health and social service partners in the community. We can also provide you with information and intervention activities that prevent the risk of disability.

Self-Directed Supports

If you choose iCare you will have the option to choose Self-Directed Supports (SDS) as a way of receiving long-term care services. Choosing SDS means making your own decisions about how and from whom you receive your long-term care services. You take the lead in managing your care, having control over resources, including finances; and taking responsibility for personal decisions and actions. Your Team can tell you more about SDS if you are interested in this option.

Contact Us

Questions? Call us at 1-800-777-4376 (TTY 1-800-947-3529), 7 days-a-week, 8:00 a.m. to 8:00 p.m. Our mailing and walk-in address is: Independent Care Health Plan, 1555 N. RiverCenter Dr., Suite 206, Milwaukee, WI 53212.


iCare Family Care Partnership (HMO SNP) 2017 Disclaimers: The iCare Family Care Partnership (HMO SNP) is a Coordinated Care plan with a Medicare contract and a contract with the Wisconsin Medicaid program. Enrollment in iCare Family Care Partnership depends on contract renewal. The benefit information provided herein is a brief summary, not a comprehensive description of available benefits. For more information contact the plan. Benefits, formulary, pharmacy network, premium and/or copayments/co-insurance may change on January 1 of each year. Premiums, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help that you receive, please contact the plan for further details. You must receive all routine care from plan providers. Limitations, copayments, and restrictions may apply. This plan is available to anyone who has both Medical Assistance from the State and Medicare and functionally eligible as determined by the State of Wisconsin Long-Term Care Functional Screen. For more information, contact the plan. For more information about Medicare benefits and services, including general information regarding the health or Part D benefit, contact 1-800-MEDICARE (1-800-633-4227) or visit Medicare.gov; TTY users should call 1-887-486-2048, 24 hours a day, 7 days a week. For more information about Wisconsin Medicaid benefits call the Department of Health Services at 1-800-362-3002 (TTY 1-888-701-1251) or visit dhs.wisconsin.gov/medicaid. For more information about long-term care options available to you in your county contact the Aging & Disability Resource Centers. The Resource Center can also assist you with information about eligibility and enrollment.

Notification:
By clicking the links above, you may be leaving the icare-wi.org website. Independent Care Health Plan (iCare) only provides these links and pointers for your information and convenience. When you select a link to an outside website, you are leaving the iCare-wi.org website. These external links are not the responsibility of, or under the control of iCare. Independent Care Health Plan disclaims responsibility for the content and privacy policies of the owners/sponsors of the outside websites.

Modified: 3/29/2017

 

  
  
More Forms & Publications

Call 1-800-777-4376 (TTY: 1-800-947-3529), from 8:00 a.m to 8:00 p.m.,
7 days-a-week, for further information about iCare.